Disqus version 3: Introducing Disqus Comments and Disqus Profile

Version 3 is our biggest release since Disqus launched. In many ways, we went back to the drawing board for this version. Many of these changes and additions comes from the culmination of everything we’ve learned about how people use Disqus and approach comments on the web.

We’ve always had two distinct sets of users: publishers who use the comment system on their sites, and the people who use their Disqus profile to comment. For quite a while, we’ve had to speak to two different audiences when building this service. Essentially, we were offering two related, but still different, services.

With this release, we’re relaunching as two different services: Disqus Comments and Disqus Profile. Disqus Comments is what you already know us for: a fully featured comment system and community tool. The reality is that there are many logins you can use when you comment (Facebook, Twitter) and Disqus Comments is agnostic to the login type. Disqus Profile, the other service, is not another profile but rather a comment manager for commenters. It’s a way to manage all the different identities you use and the comments attached to those.

Disqus’ new look and interface was a deliberate way for us to become more accessible for a wider range of publishers and commenters. Thanks to David Cole for his great work.

So what’s new besides the branding and aesthetics? Plenty. We’ll be doing a series of posts introducing new features starting this week. In this post, I’ll point out some larger changes that you can check out today:

Comment System

You’re likely most interested in what’s new with the actual comment system. We’ve released a new default theme, which better adapts to sites and is designed to provide a smoother user experience.

  • Real-time posting and updating. We’ve implemented posting and updating the comment thread without having to reload the page.
  • Reaction is our feature that aggregates comments and other mentions of your post and displays them with your comments. This enables a true social, distributed discussion — with this release, Reactions are now faster and more reliable. Our aggregated results are powered by uberVU.com and Backtype.com.

What sets Disqus Comments apart from other systems is its flexibility and comprehensiveness in features. We’re proud to be offering a full engine for handling discussion with deep tools, rather than just a novelty social widget.

  • New moderation panel. We started from scratch to make it the best way to moderate both large and small volumes of comments. Partially inspired by an email inbox, it was built to cut down on the amount of time spent on moderation.
  • Improved automated tools, including a new spam filter and new ways to combat abusive language in comments.
  • Other improved moderation tools such as multi-site moderation, multiple moderators, blacklists and whitelists.
  • New theme customization options, such as the ability to set default avatar pictures for your site. These features are meant to give you better integration with your site.

The brand new Disqus Profile is being refocused as a tool to help commenters take back control of their comments.

  • With this release, all profiles have vanity URLs. You can now access your public profile by going to disqus.com/{your username}
  • Connect and merge services to your profile. You can enable the option to automatically share your comments on Facebook, Twitter, and other services.
  • Disqus will now find comments that we think may be yours, and ask you if you’d like to merge or reject them.
  • Full shared control with publishers. You have the ability to edit and delete comments without impacting the site that the comment is on.

View Comments

Daniel on August 25th 2009 in disqus

  • roddick111
    it is good but my expectations with you are more than this article.
  • You guys do an amazing job and we all appreciate the updates. I really like the ability to report individual posts as spam, it's a very helpful tool!
  • Thanks
  • That would be great.
  • Ivo
    Great tool guys, truly what I need
  • yzh
    this is awesome!
  • does it very hard to migrate disqus with wpmu blog?
  • Disqus works with wordpress mu but you need to put it in wp-content/plugins not mu plugins
  • how to enable "Real Time comment" in disqus using blogger platform?
  • I also have a blogspot blog and cannot get real-time comments to work.
  • It should be fixed now.
  • Nah still not working for me.
  • Clear your cache and try again. I see it there.
  • Wow, it's fixed. Awesome! Thanks so much.
  • Some sites may not have the option yet. Which site are you trying to enable it for?
  • TJ
    I'm having problems importing old comments on Wordpress 2.8.4
    Having just added disqus to another of my blogs I am getting the error message

    Warning: unlink(C:\WINDOWS\TEMP\/disqus-wordpress.2009-09-22.xml) [function.unlink]: Permission denied

    When trying to import old Wordpress comments.
    Is this a known issue or am I doing something wrong?
  • Disqus version 3: Introducing Disqus Comments and Disqus Profile" is an excellent post. thank you so much.
  • icounterservice
    It works for me. thanks.
  • err...anyone knows why avatars are not showing up in the "Recent Comments" widget?

    * Update: It seems the Disqus widget generator is spewing invalid code :( For example, where it says " &hide _avatars=0 " it should actually be " &show_avatars=1 ". Both are supposed to serve the same purpose , but for some weird reason they aren't. Anyway, that's how I got rid of my problem.
  • Please fix Disqus WordPress plugin validation errors: http://humani.st/fix-disqus-validation-errors-on-wordpress/

    And also the broken RSS feed issue: http://disqus.disqus.com/disqus_breaking_wordpress_rss_feed/
  • I have one request.

    As the 101st post :p I'm requesting for a the feature: "Merge Disqus Threads". Especially useful for users who are or was experimenting on URL related SEO (in other words, changing URLs to get the best format).

    Or is it part of the Disqus premium already?

  • 100th comment to write you : thank you for this new panel !
  • Fantastic website, must come back here , very interesting content, bookmarked your blog
    regards fuserarvh
  • Any updates on the Gravatar issues (i.e. Gravatar avatars not showing up since the V3 upgrade)?
  • cellulite1
    Really! It's Real Time Commenting System! and i am happy that its latest version come.Great Post!
  • Commentluv is working on a plugin. =)
  • That's exactly what I was just trying to figure out. It's quite convenient to monitor all comments from my feed reader with a "Subscribe To All" or something similar, so I know when to reply to someone, and so others can stay more connected to any and all discussions.

    Is this plugin almost ready, or still in the early stages?

    Thanks,

    NIKO
  • I believe this was an answer to my question and in which case looking
    forward to that "plugin"

    2009/9/1 Disqus <>
  • On blogger there is an option to subscribe to "all comments" on the posts which is a very useful feature if you are following the blog in readers like Goggle reader. However after moving to Disqus, this option is no longer available since the comments are now hosted on Disqus. Which RSS feed my blog users need to subscribe so that comment made on any post (via disqus) is visible and available to subscribers.

    I am aware that it is possible to subscribe to comments on individual post level. I am looking for subscribing comments on "all posts".
  • "...which better adapts to sites and is designed to provide a smoother user experience."

    Ha! Couldn't be further from the truth! I could not understand why comments on my site had dropped off so dramatically, until reader's began sending me emails saying that they could no longer post comments.

    HATE what you've done, especially to the Disqus user interface.

    Not a happy camper here.
  • ryca
    i *don't* want avatars appearing.

    i'm using v3 (narcissus) - i select *do not show* avatar from http://disqus.com/comments/settings/*site*/?p=customize/appearance -- when i save changes it reverts back to *show avatar*

    what am i doing wrong??

    thanks
  • Excellent article dude.Thanks for sharing the whole thing with us.Keep up the good work.
  • Disqus comments is the best commenting system I ever saw.
  • I agree.
  • Hello, how do I customize the color of the iframe #comment-form textarea {...}

    thanks!
  • A couple things I noticed...

    #1 when post new comment it arrives at top untill you refresh.

    #2 I do all my emails, posts, etc on my iPhone. But with the new system, when I try and type, it painfully slows down my phone to the point of almost unusability. Typing is about twenty touches behind the whole time. My guess is because of the real time updating. Just letting you know.

    The new system looks great though guys, good job, and thanks for all your hard work! To customize version 3's css, is the process the same, or different??? Thanks for your time!

    Edit - if I pause real time updating that fixes my iPhone slowness. But, I keep trying to post a different comment, it initially puts it on top, but then when I refresh it disapears. It has a link in it, is that why? But it doesn't say needs moderator approval?
  • Version 3 does not seem to be taking in Opera...
  • LeTrader
    Could we have the "Friends" list back? It was much easier to see one friends' aggregated comments in on place. Now we have to scroll through so screens to see that one persons' all comments. Please at least make it an option.
  • I would love to use Disqus on my blog, but every time I try to upload I end up having the same problems. (1) Not all of my comments are transferred to the new system; (2) the load time for individual pages seems very slow; (3) New comments are not reflected in the number of comments link on the post page.

    It would be great if someone could load and set up Disqus for me. Sorry about the whining.

    Kevin
    kevlvn@aol.com
    www.cwmemory.com
  • Not being able to re-integrate the code in my blog :(
  • Hey there clever Disqus people... Just wanted to say thanks for the great new look and all your work on this. Fantastic stuff!
  • Are Gravatars still not working in Disqus V3, or is it just me? Only avatars of Disqus users are showing on my site.
  • I'm very excited about this commenting system and looking to use it on one of my upcoming projects.
  • It should be working now and is catching up.
  • I have NO comment notifications coming. I changed my email address yesterday. Since then, I have nothing coming.
  • At the moment, the notifications for new comments, even for your own blog, don't work anymore...
  • It works for me. And I like the Narcissus look.
    I hope the service response time improves as well.
    The interface is cleaner, simpler and superior.
    The support buttons were a problem initially, but seem to be working now.
    Cheers
  • Support buttons?
  • Yup, the contact support button in 'Help.'
  • Will be fixed asap!
  • And yes, Gravatars is still a problem. In some cases, they are showing on the dashboard, but not on the site.
  • I'm very very happy with this update. The ajax style reload is a life saver. We use disqus under movie trailers and without it every time a comment was made it would load up the trailer again.

    I have to ask though is there any plans to allow subdomain cname access. eg rss.mydomain.com in a cname pointing to the mydomain.disqus.com/rss/output/ect/stuff ?

    It would be very helpful for SEO and would not require anything on your part that I'm aware of.
  • A few comments from a user who had been considering installing Disqus on one of his blogs, until recently - and I think you'll find that I speak for many who stay quiet because they don't want to be bothered with the usual flamewars that arise when fanboys hear what they don't want to hear ...

    1. I notice that the link to my homepage has vanished from my Disqus profile. Is this a change in Disqus policy, or just a temporary malfunction? If we're looking at the former, and Disqus isn't going to be providing commenters with the chance to get that homepage link, then I would consider this to be a deal breaker.

    As a commenter, I am not going to agree to link to a service that isn't willing to link back to me, nor am I going to spend my time writing comments for a blog configured to force me to use such a service. As a blogger, I'm not going to ask my visitors to make use of such a service, themselves. I appreciate the time and trouble that goes into crafting a well thought out response, some of which (on some blogs) have almost become posts in their own right, and see the link I give back to somebody who has positively contributed to the content on my blog as being the very least that I should even think of offering in return.


    2. I notice that the buttons have failed to work in some places in our account managers, including, in an almost amusing way, the button on the form for contacting support. Trying to report a problem, and finding oneself stopped by yet another problem, is not an experience that is going to build much confidence in the service.


    So far, so bad. I think the staff is slowly destroying what was once an excellent service offering intriguing possibilities, under what I take to be the theory that any attempt to combat spam is, by definition, good, whether it works or not, and whether or not the collateral damage it causes could have been reasonably avoided. I think we've all seen spammers continue to post urls where homepage links have been absent; this isn't going to slow them down one bit. But the honest site owner who wants to build up a web presence by doing exactly what he's supposed to be doing - by posting content that others want to see - stands to get really hurt by this nonsense, and I see little evidence that Disqus cares about that problem at all.
  • Great work on V3. Still digging around exploring the changes.

    I am now using the Narcissus theme but don't see 'Real-Time' comments although it appears in the Theme Preview. I am using the embedded JS method and see others reporting the same issue. Is this a known issue ?

    Also, I don't see any 'Reactions' displayed on any of my posts even though I have enabled all available sources (and have the necessary inbound links) - does this only apply to current posts onwards ?

    What are the 'Other services' aggregated by 'Reactions' - simply any additional services supported by BackType and uberVU ? Does this include identi.ca ?

    Keep up the great work !
  • Odd, I know we've been making some changes around these two features in scaling up the speed. I'll see why it's not working for you.
  • Thanks Andy.
  • Thanks for the reply but any chance of answers to my questions :-)
  • Shain
    I've just discovered Disqus and I think it's a very cool product. I'd like to use it on my website, but I need to translate it in french. How can I do ? I can help you to translate the comment system If needed. Please let me know !
  • One more thing, and this is where a "Submit Bug" button would really come in handy, I still have not been able to "Edit" a post, and have the edit show up. I understand others are not having this problem. Could it be the Mac OS (10.4.11) and the version of Safari (3.2.3) I'm using?

    Are others reporting this problem?

    Thanks
  • I tried to use the "Contact Support" for this, but, after clicking on the button, the comment just sits there, and does not seem to get to you, so here it is:

    It would be great if you would put the list of small avatars back in the "Subscriptions" area. And, as before, these should be clickable to all that person's posts. The "Subscriptions" feature is not useful, as is, because I can't see all the people to whom I'm "subscribed," and having to scroll back and back and back, in time, when someone might have been posting for many months, as well as having to scroll back through everyone's posts, altogether, is way too time-consuming. So, the capability to just search for one person's posts, via avatar, in case we've forgotten their name, as we could before, would be great.

    Also, the "Learn more" link, under "My Settings" is still dead; it would be great if you would return the "Cancel" button to each post, and if you would return the "Reply" button to its original location. More than once, I've almost "Flagged" someone.

    Auto-update is not practical on sites that have a lot of commenters who post a lot.

    A "Submit Bug" button might be nice for us, and useful, and time-saving for you, since it seems as if we're the lab rats. :-)

    Thank you.
  • I would like a cancel button on my blog comments as well...
  • Really really! It's Real Time Commenting System! Good Job!
  • Hi Daniel,

    Great work on the new Disqus system. I'm using the Wordpress plugin and, echoing what a few folks have said, I don't see the real-time updating section on my site (I have switched to use the Narcissus theme).

    Is this something that is yet to come to the WP plugin?

    Also, as someone else mentioned, the Seesmic integration seems to have gone too. It wasn't something I used but I liked the idea and thought that I may have used it at some point. Any chance of having it back?

    Cheers,

    Scott.
  • One minor issue, when using the Cross Domain Receiver URL, when someone makes a new comment, it appears at the top of the thread and not the bottom (like I have set). When the page is reloaded, the comment appears at the bottom.

    Any thoughts? By the way, I LOVE THE NEW LOOK!
  • That should be fixed now.
  • It's fixed. Daniel, you are the rest of the Disqus crew are DA BOMB! You've made a server administrator like me much happier. LOL!
  • Glad to hear it. :)
  • Oh is that just a feature of the real-time updating?
  • I currently use Disqus on my blog - http://cnadeau.evolvingsolutions.ca and I don't see the new version. Do I have to do something to make this happen? Or will it happen for me? Please say the latter :-)
  • @chris
    you have to go on your Disqus Site to: Comments >> Settings >> Customize >> and choose „Narcissus“ for the Layout structure. Then the new look will show up.

    And I would love to get a feedback from the moderators/admins , why the Gravatars from my commenters, which are mostly „guests“ on my blog, don't show up any more. THX! ^_^
  • Hey thanks a bunch, Trixi ! I was looking for this option for the last 3 days or so. Intitially I thought I had to repatch the template, but that didn't work. No matter what I did, the new design (Narcissus) wasn't showing up. I've been head on heals to find a solution. Once again, thanks a heap.

    Also, on a different note, I think the Disqus authority should highlight this in one of their blog posts/announcements. I think a lot of people might miss this option tucked deep inside the customization menu...or has it been done already?
  • Perfect and Thanks! I will let you know how it goes.
  • You're welcome. ^_^

    I hope, I’ll get an answer from the moderators for my questions as well. ˇ_ˇ
  • There's a minor issue with Gravatars right now and we'll have it fixed asap.
  • Okay, so I know there's nothing wrong with the disqus integration on my blog or with my settings. Thx for your relply!
  • Thanks a lot DISQUS team for bring so many awesome changes. But Blogger Comment import/sync is still not available.
    By the way, I have updated the comparison analysis with the latest changes. Have a look, if I missed anything - http://www.knowliz.com/2009/06/disqus-intensedebate-js-kit-analysis.html

    Thanks and kudos for the changes..
    Cheers
  • We put that on hold. It'll be available soon.
  • O_O That's good news.

    I hope you'll do something for b2evolution as well ;) I really need the comment sync since I recently changed base URLs. My re-import request a few weeks ago didn't work I think...

  • One feature request: the possibilty to tweet a comment without it starting with @user . For example: sometime I want to write a comment on my own blog and tweet it so my twitter followers can see it. If I do that now the tweet starts with @svartling because that is the account I have connected Disqus too. You can look at Posterous comment system if you don't know what I mean. It works like that. I still want the auto @user comment tweeting as an option though. I hope you understand what I mean :)
  • Not seeing the 'Real-time updating es enabled.' message on my blog after activating it all. Also, with the new theme and real-time comments, how do my users leave a video comment with Seesmic? The link to do that seems to have disappeared. Is it a question of either real-time comments or video or can we have both?
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