Disqus version 3: Introducing Disqus Comments and Disqus Profile

Version 3 is our biggest release since Disqus launched. In many ways, we went back to the drawing board for this version. Many of these changes and additions comes from the culmination of everything we’ve learned about how people use Disqus and approach comments on the web.

We’ve always had two distinct sets of users: publishers who use the comment system on their sites, and the people who use their Disqus profile to comment. For quite a while, we’ve had to speak to two different audiences when building this service. Essentially, we were offering two related, but still different, services.

With this release, we’re relaunching as two different services: Disqus Comments and Disqus Profile. Disqus Comments is what you already know us for: a fully featured comment system and community tool. The reality is that there are many logins you can use when you comment (Facebook, Twitter) and Disqus Comments is agnostic to the login type. Disqus Profile, the other service, is not another profile but rather a comment manager for commenters. It’s a way to manage all the different identities you use and the comments attached to those.

Disqus’ new look and interface was a deliberate way for us to become more accessible for a wider range of publishers and commenters. Thanks to David Cole for his great work.

So what’s new besides the branding and aesthetics? Plenty. We’ll be doing a series of posts introducing new features starting this week. In this post, I’ll point out some larger changes that you can check out today:

Comment System

You’re likely most interested in what’s new with the actual comment system. We’ve released a new default theme, which better adapts to sites and is designed to provide a smoother user experience.

  • Real-time posting and updating. We’ve implemented posting and updating the comment thread without having to reload the page.
  • Reaction is our feature that aggregates comments and other mentions of your post and displays them with your comments. This enables a true social, distributed discussion — with this release, Reactions are now faster and more reliable. Our aggregated results are powered by uberVU.com and Backtype.com.

What sets Disqus Comments apart from other systems is its flexibility and comprehensiveness in features. We’re proud to be offering a full engine for handling discussion with deep tools, rather than just a novelty social widget.

  • New moderation panel. We started from scratch to make it the best way to moderate both large and small volumes of comments. Partially inspired by an email inbox, it was built to cut down on the amount of time spent on moderation.
  • Improved automated tools, including a new spam filter and new ways to combat abusive language in comments.
  • Other improved moderation tools such as multi-site moderation, multiple moderators, blacklists and whitelists.
  • New theme customization options, such as the ability to set default avatar pictures for your site. These features are meant to give you better integration with your site.

The brand new Disqus Profile is being refocused as a tool to help commenters take back control of their comments.

  • With this release, all profiles have vanity URLs. You can now access your public profile by going to disqus.com/{your username}
  • Connect and merge services to your profile. You can enable the option to automatically share your comments on Facebook, Twitter, and other services.
  • Disqus will now find comments that we think may be yours, and ask you if you’d like to merge or reject them.
  • Full shared control with publishers. You have the ability to edit and delete comments without impacting the site that the comment is on.

Daniel on August 25th 2009 in disqus

  • Will Disqus import comments made on Facebook pages?
  • Yes, this would be awesome!
    this will take back the commenter community in blogs that facebook have sucked in for itself..
  • harry159
    good post!
  • smk436
    That would be great.

    www.obamabidenwhitehouse.net
  • Not seeing the 'Real-time updating es enabled.' message on my blog after activating it all. Also, with the new theme and real-time comments, how do my users leave a video comment with Seesmic? The link to do that seems to have disappeared. Is it a question of either real-time comments or video or can we have both?
  • Yeah I don't see the real-time thing on my blog either...
  • Ah yes, good question, the Seesmic feature seems to be not available anymore...
  • I am moving my blog from one server to another (10.on.lton.lt), is it possible to retain comments — transfer them too?
  • Excellent article dude.Thanks for sharing the whole thing with us.Keep up the good work.
  • A few comments from a user who had been considering installing Disqus on one of his blogs, until recently - and I think you'll find that I speak for many who stay quiet because they don't want to be bothered with the usual flamewars that arise when fanboys hear what they don't want to hear ...

    1. I notice that the link to my homepage has vanished from my Disqus profile. Is this a change in Disqus policy, or just a temporary malfunction? If we're looking at the former, and Disqus isn't going to be providing commenters with the chance to get that homepage link, then I would consider this to be a deal breaker.

    As a commenter, I am not going to agree to link to a service that isn't willing to link back to me, nor am I going to spend my time writing comments for a blog configured to force me to use such a service. As a blogger, I'm not going to ask my visitors to make use of such a service, themselves. I appreciate the time and trouble that goes into crafting a well thought out response, some of which (on some blogs) have almost become posts in their own right, and see the link I give back to somebody who has positively contributed to the content on my blog as being the very least that I should even think of offering in return.


    2. I notice that the buttons have failed to work in some places in our account managers, including, in an almost amusing way, the button on the form for contacting support. Trying to report a problem, and finding oneself stopped by yet another problem, is not an experience that is going to build much confidence in the service.


    So far, so bad. I think the staff is slowly destroying what was once an excellent service offering intriguing possibilities, under what I take to be the theory that any attempt to combat spam is, by definition, good, whether it works or not, and whether or not the collateral damage it causes could have been reasonably avoided. I think we've all seen spammers continue to post urls where homepage links have been absent; this isn't going to slow them down one bit. But the honest site owner who wants to build up a web presence by doing exactly what he's supposed to be doing - by posting content that others want to see - stands to get really hurt by this nonsense, and I see little evidence that Disqus cares about that problem at all.
  • Shain
    I've just discovered Disqus and I think it's a very cool product. I'd like to use it on my website, but I need to translate it in french. How can I do ? I can help you to translate the comment system If needed. Please let me know !
  • Hi Daniel,

    Great work on the new Disqus system. I'm using the Wordpress plugin and, echoing what a few folks have said, I don't see the real-time updating section on my site (I have switched to use the Narcissus theme).

    Is this something that is yet to come to the WP plugin?

    Also, as someone else mentioned, the Seesmic integration seems to have gone too. It wasn't something I used but I liked the idea and thought that I may have used it at some point. Any chance of having it back?

    Cheers,

    Scott.
  • writersblock
    I tried to use the "Contact Support" for this, but, after clicking on the button, the comment just sits there, and does not seem to get to you, so here it is:

    It would be great if you would put the list of small avatars back in the "Subscriptions" area. And, as before, these should be clickable to all that person's posts. The "Subscriptions" feature is not useful, as is, because I can't see all the people to whom I'm "subscribed," and having to scroll back and back and back, in time, when someone might have been posting for many months, as well as having to scroll back through everyone's posts, altogether, is way too time-consuming. So, the capability to just search for one person's posts, via avatar, in case we've forgotten their name, as we could before, would be great.

    Also, the "Learn more" link, under "My Settings" is still dead; it would be great if you would return the "Cancel" button to each post, and if you would return the "Reply" button to its original location. More than once, I've almost "Flagged" someone.

    Auto-update is not practical on sites that have a lot of commenters who post a lot.

    A "Submit Bug" button might be nice for us, and useful, and time-saving for you, since it seems as if we're the lab rats. :-)

    Thank you.
  • I would like a cancel button on my blog comments as well...
  • Thanks a lot DISQUS team for bring so many awesome changes. But Blogger Comment import/sync is still not available.
    By the way, I have updated the comparison analysis with the latest changes. Have a look, if I missed anything - http://www.knowliz.com/2009/06/disqus-intensede...

    Thanks and kudos for the changes..
    Cheers
  • We put that on hold. It'll be available soon.
  • O_O That's good news.

    I hope you'll do something for b2evolution as well ;) I really need the comment sync since I recently changed base URLs. My re-import request a few weeks ago didn't work I think...
  • Oh! I was too excited I thought my feature request (which I blogged here: http://deuts.blogspot.com/2009/06/what-i-would-...) was here, which is allowing multiple profiles within a single disqus account so that when I leave comments in other blogs I can choose which profile (i.e., username, email for gravatar purposes, and url) should I use.

    Anyway, I can wait.
  • Hi,
    great to see, that you develope the comment system more and more. Thx for that, great work!!

    But, actually - since yesterday - the gravatars of my commenters are not showing up on my site any more, but on the moderation site of Disqus they do.
    Are you working on that or is something wrong with my settings?

    Thx for your help :)
  • And another problem appeared:

    It's not possible to hide the avatars. If I select this option in my settings, the avatars still show up on my site, even after forcing to load new with Crtl+F5.

    I'm using a blogger.com Blog, would be nice, to get some help here...
  • Ehm, I checked the admin panel for comments, tried the "Narcissus" and the layout was broken in so many ways. Got my share of punishment when I was not able to switch it back, but now it's magically ok again with the old looks. It seems like not really ready for "prime time" - I recommend other users to wait a bit.
    One question though - what about the localization? Is it going to be a proper one this time or it's still on the same level as before? Lot of strings are not (and cannot me) translated in "v2" :(
  • Great work guys. Just one thing. When I post a comment on my blog and its posted to my facebook wall, The display could be a little better. At the moment, comments show up as

    Originally posted as a comment using DISQUS:

    How can I get this to read as:
    Originally posted a comment on <INSERT WEBSITE/BRAND NAME HERE> using DISQUS:
  • Good catch. Your suggestion was actually our intended sentence structure and we'll be making that adjustment.
  • Wow good to know. Thanks!
  • This looks very, very good. The comment system on my site just got more professional. ^_^
  • jual_rumah
    I need an explanation how DISQUS convey backlink to commenter blog. I want every blog I put comment link back to mine. Does it equally work as commentluv. Thank you.
  • i echo this concern. please, some explanation, and instruction, please..
  • writersblock
    Would really like the old profiles back. WHERE is my "friends" list? Also, following comments of "subscriptions" is very clunky, and hard to use, in new system.
  • LochNessieMonsters
    i agree, and also, how can you see which comment of yours people "liked' without going back and searching through every comment you post on the original website to see? And also where does my short bio show up for "fans" to see?
  • To use Version 3 of DISQUS on our blogs, is there anything we need to do with the existing code?
  • Nope, just go into the control panel and change your theme to "Narcissus" to use all of the new features.
  • Real-time commenting doesn't seem to be happening on my site (with Narcissus enabled). I'm using the "generic" code. Is there some additional code I need to make it work?
  • I noticed the same thing on my sites. When I check the source code, it is there, but it is hidden.

    Is it possible that this is being rolled-out slowly?
  • At the risk of sounding completely illiterate, where is the control panel?
  • This is for moderators only (people who run their sites): http://disqus.com/comments/
  • Guest
    I can't seem to get Disqus to delete settings for one of my old blogs.. I've tried in Firefox, Chrome, and IE7. I love v3 though, better than J-Kit ;)
  • Great site~~lots of api..i like..
  • How do I add subscriptions now?
  • Subscribe to a user's post or a comment thread?
  • Sorry Daniel, I should have put my comment as a reply to yours. I'm still trying to get use to the Disqus changes.
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