Outage this morning

Disqus had an outage this morning that lasted over 30 minutes. Sorry about that. Here’s what happened:

Our proxy server’s network was taken down by an automated system that detected DDoS. Translation: a machine that is especially important to the service was taken offline because some software thought there was an attack on the network (distributed denial of service).

Our hosting provider let us know that this was a mistake. There was no attack and the automated software should not have taken the machine offline. After a bit of confusion, everything was properly restored.

The main lesson for us here is that, regardless of the reason, mishaps are mishaps, and an important machine shouldn’t cause an outage in the service. We understand that. This is actually happening at a time when we are making large moves around redundancy and eliminating single points of failure. This basically means that we are making sure something like this, while it could happen again, won’t impact the reliability and performance of the service.

We always update our Twitter account on the latest happenings; follow us at twitter.com/disqus

View Comments

Daniel on July 31st 2009 in disqus

  • swapmycouncilhouse
    I agree that the main lesson for us here is that, an important machine shouldn’t cause an outage in the service,regardless of the reason, mishaps are mishaps.swapmycouncilhouse
  • Jordansync
    yes yes we know

    We understand that. This is actually happening at a time when we are making large moves around redundancy and eliminating single points of failure.

    jordansnyc
  • mojji78
    really veryy nice comments i really want to tell you one most specious thing check it

    mojji789
  • it is all right now!i will still support DISQUS!!
  • graciekelly
    I was really upset, and never gave up about this issue, as I need to get in an emergency contact with my nuber one Grand-daughter, located in One-Hundred Mile House. I haven't seen her since she was 5 years old. I never gave up, I miss her more and more each day, Thankyou kindly for enabling me to take these necessary procedures to be in contact with her. She is 14 now, so its really important to find her, or I would have had to do a missing person's bulletin, Thankyou once again, I do appreciate your ability in this professional manner sir, or madam addressed to all!Her name is Anika Haerter! xox's to her .
  • Tabula rasta
    :(
    Another faux denial of service F.U.B.A.R.?

    This sux.
  • Nancyf
    Are you sure it's still not messing up? I've been having a problem tonight trying to leave my comments. Finally got it done but there was something wrong.
  • aaa
    dddddddd
  • perdeci
    great article, thanks…
  • philip1111
    Hi!!
    Not to worry!!
    Many big sites face this problem often!!
    The site which has such a big network as DISQUS has such problems ,its not a big issue!!
    we as the users of DISQUS hope that DISQUS will look into the matter!!
    All The Best!!
    ------------
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  • what we learn can be more important than the mistake
  • blogpopuler
    I am newbie here.I dont know how to implement this disqus on the comment?
  • Just testing this out
  • test
  • tester
    test
  • thanks for article very
  • dekorasyon
    Definitely a great style, thank you.

    <FONT color=#000000>dekorasyon</FONT>

  • secretadmirer
    can you tell me how to implement this disqus on the comment side of my blog? Thanks.
  • proxy server’s network was taken down,it's the machine's problems,we are support Disqus,and hope Disqus to be better.
  • glad that disqus is back online in a short time. lesson learned and looking forward for better disqus.
  • yup same here :) good thing it wasn't too long
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